美团Keeta-Rider Management Manager-Kuwait

3PL Partner Development & Expansion: Develop and expand the 3PL partner network in line with demand in each city within Kuwait, ensuring scalability and reliable delivery services. 1、Partner Training & Operational Support: Enhance the operational capabilities of partners through training programs and effective communication, ensuring they understand company rules, strategies, and performance expectations. 2、Relationship Building & Management: Build and maintain strong, productive relationships with 3PL partners across Kuwait, fostering alignment with company goals and ensuring consistent operational efficiency. 3、Compliance Monitoring: Ensure 100% compliance for all 3PL partners and their riders in Kuwait, ensuring that they meet local and operational regulatory requirements. 4、Process Optimization & Collaboration: Work closely with product teams to optimize processes, products, and tools used by 3PL companies in Kuwait, ensuring they are streamlined and aligned with business needs. 5、Incentive & Penalty Management: Collaborate with the operations team to design and implement reward and penalty systems for 3PL partners, driving performance toward achieving business goals like hiring targets and improving user experience. 6、Achieving Business Targets: Take responsibility for the success of assigned partners and regions in Kuwait, ensuring goals related to rider recruitment, operations, management, and user experience are met. 7、Elimination of Underperforming Partners: Communicate and execute the process for removing partners who fail to meet operational or compliance standards, providing feedback and ensuring alignment with business goals. 8、Additional Tasks: Complete any other responsibilities or projects assigned by the manager to support departmental and organizational success.

We are looking for a highly motivated and experienced individual to join our team as a Senior Manager - Logistics Compliance. This role is crucial in helping Keeta establish strong working relationships with local government bodies and regulatory agencies in Kuwait, ensuring smooth business operations and compliance with all local laws and regulations in the delivery industry. The ideal candidate should have a background in government relations, regulatory affairs, or relevant public sector roles, especially in the context of logistics, transportation, or food delivery. Key Responsibilities: 1、Government Relations & Compliance Management: Establish and maintain connections with key government departments related to food delivery. Navigate local regulatory frameworks, ensuring Keeta is fully compliant with transportation, health and labor laws. Act as the main liaison between Keeta and logistic relevant authorities to facilitate business operations and approvals. Ensure that all compliance processes are properly documented and followed. 2、Regulatory & Legal Support: Provide guidance and support in obtaining necessary permits and certifications, including health cards for riders and food safety approvals for delivery operations. Assist in the preparation and submission of regulatory filings and documentation to local authorities. Keep track of any changes in relevant laws and regulations and advise internal teams on necessary adaptations. 3、Process Optimization: Collaborate with local authorities to streamline the compliance process and ensure timely approvals for new operations or service expansions. Identify potential risks or gaps in compliance and propose solutions to mitigate these risks effectively.

1. Designing and executing rider tiering systems and benefits schemes that encourage long-term engagement and operational excellence.设计并执行骑手分层机制和福利体系，激励骑手提升表现、保持长期合作。 2. Developing and leading training programs to upskill riders, improving their performance and service quality.开发并主导培训项目，提升骑手服务能力和运营水平。 3. Collaborating with cross-functional teams to align rider management with customer experience goals.跨部门合作，确保骑手管理策略与用户体验目标一致。 4. Establishing compliance frameworks to ensure all riders meet local labor regulations and platform safety standards.建立合规体系，确保所有骑手符合本地劳动法规与平台安全标准。 5. Managing and improving rider vetting and audit teams, including setting standards and using data to identify risks or irregularities.管理和提升审核团队表现，制定标准并通过数据分析识别风险和异常。 6. Using data-driven insights to continually optimize the rider journey, from onboarding to daily operations.运用数据洞察持续优化骑手从注册到日常运营的全流程。 7. Partnering with legal and policy teams to adapt to evolving regulations and ensure compliance best practices.与法务及政策团队合作，应对不断变化的法规，持续提升合规管理水平。

1. Develop 3PL partners and expand the number of partners and riders based on delivery demand in each city. 2. Enhance partners’ operational capabilities through training and communication to ensure better understanding of our company policies and strategies. 3. Build and maintain strong relationships with all 3PL partners across the country. 4. Ensure 100% compliance of 3PL partners and their riders with company policies and standards. 5. Collaborate closely with product teams to optimize processes and tools used by 3PL partners. 6. Work with the operations team to design and manage incentive and penalty programs for 3PL partners, aiming to achieve business objectives such as hiring targets and improved user experience. 7. Take ownership of assigned partners and regions to achieve goals related to rider recruitment, operations, management, and user satisfaction. 8. Manage the exit process for underperforming partners who do not meet company requirements. 9. Complete other tasks assigned by the manager within the department.