美团Regional Driver Experience
任职要求
1. Experience in field operations, logistics, or customer service.
2. Currently enrolled in higher education (any field).
3. Willing to travel frequently and adapt to different city dynamics.
4. Strong comm…工作职责
1. Conduct weekly interviews with couriers to gather insights, feedback, and screenshots. 2. Monitor and report competitor strategies, including pricing, incentives, and operational tactics. 3. Share insights with City BPs and Pricing to support fee and strategy adjustments. 4. Support go-to-market efforts in new cities: map risks, understand cultural barriers, and identify demand zones. 5. Track courier satisfaction, cancellations, online behavior, and fraud indicators. 6. Build and maintain a centralized database for courier intelligence and competitor benchmarks. 7. Ensure courier training is completed and effectively understood. 8. Run in-field tests of new product features and provide structured feedback. 9. Maintain high-quality WhatsApp courier groups, encouraging engagement and removing inactive or infiltrated members. 10. Submit monthly reports on courier behavior, performance issues, and field recommendations.
- Align with the Driver Growth and CRM teams to execute and localize acquisition strategies. - Support City BPs in boosting vehicle-based acquisition and managing key supply KPIs. - Identify and manage new local partnerships that support courier onboarding (vehicle rental, tools, services). - Run referral campaigns (MgM), including proposing reward/target changes and monitoring performance. - Coordinate local activations and represent the Driver Growth team in partner meetings and regional events. - Lead onboarding training sessions and troubleshoot operational issues from the field. - Benchmark competitors' acquisition tactics and partnership structures. - Travel regularly across the region to launch activations and support new city launches with the OL team. - Gather qualitative insights from new couriers and partners to improve funnel conversion. - Map and assess vehicle and OL partner landscape in the region.
We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team. You’ll make an impact by • To be responsible for driving regional commodity management, strategy management and supplier development for assigned commodity of indirect material • Regional annual cost saving target fulfillment with main strategic driver, like regional tender/RFQ, negotiation, and optimization project etc. • Design and organize tender, supplier day, negotiation, and finalize the frame and individual agreements and price • Trigger the sustainability and digitalization initiatives within the category • Manage supplier relationships, collaborate with regional business partners to align demands, requirements, build relationships and improve supplier performance • Analyzing and calculating independently market report, procurement cost, and business demands to develop proper strategies and corresponding action plan • To be responsible for tender implementation and dealing with complaints and escalation from business partners
As a Strategy & Operations Manager at Didi Global, you will play a pivotal role in customer experience and pricing to ensure sustainable growth and competitive advantage. Your key responsibilities include: Customer Experience Ownership : - Identify and address pain points in the customer journey through data-driven insights and user feedback analysis. - Design initiatives to improve rider/driver satisfaction, retention, and loyalty (e.g., service quality metrics). - Partner with Customer Support and Product teams to streamline processes and enhance service delivery. Market & Competitive Analysis, especially for pricing: - Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments to pricing. - Develop segmentation strategies based on city dynamics, user behavior, and demand patterns. Cross-Functional Collaboration : - Work closely with regional and global teams to improve user experience. - Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions. - Track KPIs such as ride volumes, conversion, service metrics and pricing efficiency.