美团Regional Driver Experience

- Align with the Driver Growth and CRM teams to execute and localize acquisition strategies. - Support City BPs in boosting vehicle-based acquisition and managing key supply KPIs. - Identify and manage new local partnerships that support courier onboarding (vehicle rental, tools, services). - Run referral campaigns (MgM), including proposing reward/target changes and monitoring performance. - Coordinate local activations and represent the Driver Growth team in partner meetings and regional events. - Lead onboarding training sessions and troubleshoot operational issues from the field. - Benchmark competitors' acquisition tactics and partnership structures. - Travel regularly across the region to launch activations and support new city launches with the OL team. - Gather qualitative insights from new couriers and partners to improve funnel conversion. - Map and assess vehicle and OL partner landscape in the region.

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team. You’ll make an impact by • To be responsible for driving regional commodity management, strategy management and supplier development for assigned commodity of indirect material • Regional annual cost saving target fulfillment with main strategic driver, like regional tender/RFQ, negotiation, and optimization project etc. • Design and organize tender, supplier day, negotiation, and finalize the frame and individual agreements and price • Trigger the sustainability and digitalization initiatives within the category • Manage supplier relationships, collaborate with regional business partners to align demands, requirements, build relationships and improve supplier performance • Analyzing and calculating independently market report, procurement cost, and business demands to develop proper strategies and corresponding action plan • To be responsible for tender implementation and dealing with complaints and escalation from business partners

As a Strategy & Operations Manager at Didi Global, you will play a pivotal role in customer experience and pricing to ensure sustainable growth and competitive advantage. Your key responsibilities include: Customer Experience Ownership : - Identify and address pain points in the customer journey through data-driven insights and user feedback analysis. - Design initiatives to improve rider/driver satisfaction, retention, and loyalty (e.g., service quality metrics). - Partner with Customer Support and Product teams to streamline processes and enhance service delivery. Market & Competitive Analysis, especially for pricing: - Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments to pricing. - Develop segmentation strategies based on city dynamics, user behavior, and demand patterns. Cross-Functional Collaboration : - Work closely with regional and global teams to improve user experience. - Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions. - Track KPIs such as ride volumes, conversion, service metrics and pricing efficiency.

We are looking for a versatile and impact-driven Regional Infra & Operations Insights Analyst to join our Regional Retail team and help shape how we organize, activate and leverage data across our Retail Business Unit. This role is ideal for someone who thrives on both building solid data foundations and delivering clear business insights. Your first mission will be to take ownership of our information architecture, covering designing reliable pipelines, ensuring structure and accessibility, and preparing our environment for scale. Over time, your focus will expand to include performance insights and advanced analytics, turning raw information into visibility, insights and actions, as well as managing data-related key projects under Retail function. As part of a fast-moving AI-powered organization, you will work with cutting-edge tools and collaborate with brilliant minds from our product, operations and commercial teams. To truly make an impact in this role, we are looking for a future team member who can innovate at scale, team-up to shape strategy, does what's right, embodying the core value of supporting others and anticipating challenges. Key Pillars of the Role Information Architecture You will be responsible for designing, building, optimizing, and scaling our data pipelines and models. This includes mapping our current setup, streamlining access to high-quality insights and collaborating with technical teams to ensure a secure and scalable infrastructure. Governance & Quality Assurance You will be able to independently establish and enforce data reliability practices, ensuring clean, consistent and compliant standards on top of investigating root causes of any discrepancy and deploying necessary fixes. This includes documenting logic, definitions and usage guidelines for key datasets. Dashboarding The role involves initiating, developing, and maintaining dashboards that enhance clarity and empower cross-functional decision-making. You will help define key metrics and make performance visible through self-service reporting tools. Analytical Insights Performing deep-dives and ad-hoc analyses to address business challenges, unlock insights and uncover opportunities will be a key part of the role, with a strong emphasis on simplifying complexity to support our leadership, commercial and operations teams. Cross-functional Collaboration Acting as a business partner with diverse teams across product, operations, commercial and regional leadership to align priorities, define success metrics and turn data into actionable business results. Ad-Hoc Project Driver You will lead or contribute to cross-functional projects that drive measurable value, whether by supporting Retail initiatives beyond your core responsibilities, enhancing user experience or identifying performance improvement opportunities.