美团Merchant Operation Project Manager
任职要求
1. 3 年以上 PMO 或项目管理相关经验。More than 3 years of experience in PMO or project management 2. 结果导向：具备强烈的业务推动力，以最终业务成果为目标驱动项目推进。Result-Oriented: Strong business-driving capabilities, ensuring projects are guided by final business outcomes. 3. 具备 OKR 或 KPI 目标管理经验。熟悉项目管理常见工具和方法论。Experience with OKR or KPI goal management. Familiar with common project managment tools and methodologies. 4. 优秀的沟通和跨团队协作能力。 Excellent communication and cross-team collaboration skills 5. 可用英语做为工作语言。Can use English as working langu…
工作职责
1. 推进业务结果：确保所有项目与公司业务目标保持一致，推动项目落地，实现业务增长和效率提升，监控关键项目的执行情况，识别风险并推动解决方案，确保业务目标达成，通过数据分析和绩效管理，量化项目对业务的贡献，优化资源配置。 Deliver Outcomes: Ensure all projects align with business objectives, drive implementation, and enhance business growth and efficiency. Monitor key project execution, identify risks, and drive resolutions to achieve business targets.Utilize data analysis and performance management to quantify project impact and optimize resource allocation. 2. 项目管理：负责制定和优化项目管理框架、标准和流程，确保项目按计划推进，组织和主持项目例会，跟进任务进展，推动跨部门协同合作，监督项目的时间、成本、质量和风险，确保高效交付。 Project Management: Develop and optimize project management frameworks, standards, and processes to ensure smooth project execution. Organize and lead project meetings, track progress, and drive cross-department collaboration. Monitor project timelines, costs, quality, and risks to ensure efficient delivery. 3. 跨部门沟通与协作：作为项目管理的核心协调人，与业务、技术、财务等团队保持紧密沟通，确保信息透明，解决各部门在项目推进过程中遇到的问题，提升整体运营效率，组织跨团队项目培训，提升项目管理能力。 Cross-Functional Communication & Collaboration: Act as the key coordinator for project management, ensuring communication among business, technology, finance, and other teams. Resolve cross-functional challenges during project execution to enhance overall operational efficiency. Organize cross-team training sessions to improve project management capabilities.
We are looking for a Risk Policy and Operation Solution Manager to support Ant International business growth, ensure the safety of merchant funding account, manage multiple type of risk such as identity fraud, scam, abuse and account take-over, as well as user-experience balance. This role will act as the expert of risk solution, deliver risk assessment and solution to mitigate risk by leveraging Ant Risk capabilities. Job Descriptions: 1. In depth understanding of merchant funding account and cross-board ecommerce market, conduct risk assessment, identify potential risk and design solution to the business team, leveraging Ant risk capabilities to facilitate business goal achievement. 2. Responsible for the solution-based project management, engage internal stakeholders across function such as product and technical teams to ensure risk solution are delivered timely and track the effect of risk solution continuously. 3. Identify new fraud and cybercrime threats by reviewing and investigating suspected/fraud cases, continuous refinement of internal risk control framework, policies, fraud management engine and operation procedures to mitigate risk. 4. Optimizing risk performance and user experience by solution or operation process upgrade continuously.
1.销售流程优化：熟悉SMB品牌团队BD“找约谈签上运”全流程和作业痛点，建立标准化运营流程，提高团队运营效率； 2.销售工具建设：识别制约销售人效提升的关键点，推动产研团队搭建销售工具并落地应用； 3.商家工具建设：识别商家需求和痛点，推动商家端产品能力优化，帮助商家线上运营提效； 4.项目管理：以项目管理方式，保障关键业务流程和产品能力可有效落地执行，充分调动策略、产品、OB团队资源，驱动SMB品牌团队达成业务目标。 Job Responsibilities - We'll trust you to: 1. Sales Process Optimization: Understand the whole BD process and operation pain points of the SMB team, promote the production and research team to build sales tools, establish a standardized operation process, and improve the team's operational efficiency. 2. Sales Tool Development: Identify key points that constrain sales productivity improvement, and drive the product and research teams to develop and implement sales tools. 3. Merchant Tool Development: Identify merchant needs and pain points, and promote optimization of merchant-side product capabilities to enhance online operational efficiency for merchants. 4. Project Management: Utilize project management to ensure the successful implementation of key business goals and strategies. Mobilize resources from the strategy, product, and operations teams to effectively support the SMB team in achieving its business goals.
改善用户体验并提升转化率 1. 制定用户体验目标及运营规划，推进体验运营机制的建设 2. 搭建用户体验侧指标体系，开展周期性监督，定位关键用户体验卡点，并洞察用户体验与C端转化率之间的相关性，判断需要重点改善的用户体验类卡点的优先级 3. 通过体验走查，数据分析，调研等方式，深入了解用户痛点和需求，及时发现产品、规则、流程中的体验问题及风险，产出改善方案 4. 负责整理/输出运营工具、营销工具，以及流量工具的 BRD，进行项目管理，协助产研优化产品工具 5. 与各部门协作，制定优化用户体验的策略，改善用户体验，最终带来转化率提升 用户体验行业洞察 1. 用户侧调研：主导用户调研（访谈、问卷、可用性测试等），分析用户需求和行为，输出洞察报告，用于产品及运营侧规划及管理层辅助决策 2. 同类产品研究：主导同类产品调研，识别其在用户体验及产品设计上的优势及不足，输出洞察报告，用于产品及运营侧规划及管理层辅助决策 3. 基于洞察报告，为关键产品的设计提供建议 Improve User Experience and Increase Conversion Rate 1. Define user experience goals and operational plans, and promote the establishment of experience-focused operational mechanisms. 2. Build a user experience KPI system, conduct regular monitoring, identify key pain points in the user journey, and analyze the correlation between user experience and B2C conversion rates to prioritize improvements. 3. Gain deep understanding of user pain points and needs through UX walkthroughs, data analysis, and user research; identify experience issues and risks in product, policies, and processes, and propose actionable improvement plans. 4. Responsible for compiling and delivering BRDs (Business Requirement Documents) for operational, marketing, and traffic tools; manage related projects and support product and engineering teams in optimizing tool design. 5. Collaborate cross-functionally to develop user experience optimization strategies aimed at improving overall UX and ultimately increasing conversion rates. Industry Insights on User Experience 1. User Research: Lead user research initiatives (e.g., interviews, surveys, usability testing) to analyze user needs and behaviors, and generate insight reports to support product planning, operational strategies, and decision-making at the leadership level. 2. Competitive Analysis: Lead research on comparable products to identify strengths and weaknesses in their user experience and product design, and deliver insight reports to support internal planning and strategic decisions. 3. Based on these insight reports, provide recommendations for the design of key products.
1.负责商家端相关产品工具运营，包括但不限于需求收集、功能规划、行业对标分析等工作，识别关键卡点或机会点，推动产品开发或者迭代，提升商家经营效率和管理效率； 2.管理产品项目流程，协调销售、产品、技术团队和其他相关部门完成产品功能开发或优化，帮助更高效地达成业务目标； 3.开展产品功能培训和推广，制定全面的产品培训手册，协助商家掌握产品使用方法。 1.Responsible for the merchant-related product tools operations, including but not limited to demand collection, feature planning, industry benchmark analysis, identify key bottlenecks or opportunities, drive product development or iteration, and boost merchant operational and managerial efficiency. 2.Oversee the product project workflow, liaise with sales, product, tech teams and other related departments to develop or improve product features, helping to achieve business objectives more efficiently. 3.Lead product feature training and promotion, develop a comprehensive product training guide, and support merchants in mastering product usage.