美团Merchant Operation Project Manager
任职要求
1. 3 年以上 PMO 或项目管理相关经验。More than 3 years of experience in PMO or project management 2. 结果导向：具备强烈的业务推动力，以最终业务成果为目标驱动项目推进。Result-Oriented: Strong business-driving capabilities, ensuring projects are guided by final business outcomes. 3. 具备 OKR 或 KPI 目标管理经验。熟悉项目管理常见工具和方法论。Experience with OKR or KPI goal management. Familiar with common project managment tools and methodologies. 4. 优秀的沟通和跨团队协作能力。 Excellent communication and cross-team collaboration skills 5. 可用英语做为工作语言。Can use English as working langu…
工作职责
1. 推进业务结果：确保所有项目与公司业务目标保持一致，推动项目落地，实现业务增长和效率提升，监控关键项目的执行情况，识别风险并推动解决方案，确保业务目标达成，通过数据分析和绩效管理，量化项目对业务的贡献，优化资源配置。 Deliver Outcomes: Ensure all projects align with business objectives, drive implementation, and enhance business growth and efficiency. Monitor key project execution, identify risks, and drive resolutions to achieve business targets.Utilize data analysis and performance management to quantify project impact and optimize resource allocation. 2. 项目管理：负责制定和优化项目管理框架、标准和流程，确保项目按计划推进，组织和主持项目例会，跟进任务进展，推动跨部门协同合作，监督项目的时间、成本、质量和风险，确保高效交付。 Project Management: Develop and optimize project management frameworks, standards, and processes to ensure smooth project execution. Organize and lead project meetings, track progress, and drive cross-department collaboration. Monitor project timelines, costs, quality, and risks to ensure efficient delivery. 3. 跨部门沟通与协作：作为项目管理的核心协调人，与业务、技术、财务等团队保持紧密沟通，确保信息透明，解决各部门在项目推进过程中遇到的问题，提升整体运营效率，组织跨团队项目培训，提升项目管理能力。 Cross-Functional Communication & Collaboration: Act as the key coordinator for project management, ensuring communication among business, technology, finance, and other teams. Resolve cross-functional challenges during project execution to enhance overall operational efficiency. Organize cross-team training sessions to improve project management capabilities.
1.负责制定并执行产品运营策略，确保产品在市场上的顺利推广和运营； 2.负责商家及供给运营管理，包括商家关系维护、供给链管理等工作； 3.管理团队成员，指导并协助团队成员完成日常工作任务； 4.负责监督和优化产品运营流程，提高工作效率和产品运营效果； 5.参与制定产品运营预算和目标，并确保团队按照要求完成任务。 Job Responsibilities： 1. Responsible for formulating and implementing product operation strategies to ensure the smooth promotion and operation of products in the market; 2. Responsible for merchant and supply operation management, including merchant relationship maintenance, supply chain management, and other related tasks; 3. Manage team members, guide and assist team members in completing daily work tasks; 4. Responsible for supervising and optimizing product operation processes, improving work efficiency and product operation effectiveness; 5. Participate in formulating product operation budgets and goals, and ensure that the team completes tasks according to requirements.
1.负责商家端相关产品工具运营，包括但不限于需求收集、功能规划、行业对标分析等工作，识别关键卡点或机会点，推动产品开发或者迭代，提升商家经营效率和管理效率； 2.管理产品项目流程，协调销售、产品、技术团队和其他相关部门完成产品功能开发或优化，帮助更高效地达成业务目标； 3.开展产品功能培训和推广，制定全面的产品培训手册，协助商家掌握产品使用方法。 1.Responsible for the merchant-related product tools operations, including but not limited to demand collection, feature planning, industry benchmark analysis, identify key bottlenecks or opportunities, drive product development or iteration, and boost merchant operational and managerial efficiency. 2.Oversee the product project workflow, liaise with sales, product, tech teams and other related departments to develop or improve product features, helping to achieve business objectives more efficiently. 3.Lead product feature training and promotion, develop a comprehensive product training guide, and support merchants in mastering product usage.
1. 3PL Training System Development: Participate in designing the 3PL growth path, identify opportunities for capacity improvement among 3PLs at different lifecycle stages, and develop training courses for new 3PLs (e.g., platform operations, marketing tool usage, order management) to promote merchant growth and capability enhancement. 2. End-to-End 3PL Experience Management Establish a NPS monitoring system, conduct quarterly surveys and monthly interviews (covering ≥30% of active merchants) to identify core pain points in 3PLs' operations, and drive relevant departments to adjust strategies for optimizing the 3PL experience. Create a 3PL honor system to enhance their satisfaction through award ceremonies, online exposure, etc., thereby improving the platform's reputation.
1.销售流程优化：熟悉连锁品牌团队BD“找约谈签上运”全流程和作业痛点，建立标准化运营流程，提高团队运营效率； 2.销售工具建设：识别制约销售人效提升的关键点，推动产研团队搭建销售工具并落地应用； 3.商家工具建设：识别商家需求和痛点，推动商家端产品能力优化，帮助商家线上运营提效； 4.项目管理：以项目管理方式，保障关键业务流程和产品能力可有效落地执行，充分调动策略、产品、运营团队资源，驱动连锁品牌团队达成业务目标。 What You'll Do: 1.Sales Process Optimization: Familiarize with the entire "find-interview-sign-onboard-operate" process and operational pain points of the franchise brand team BD, and establish standardized operational processes to enhance team efficiency. 2.Sales Tool Development: Identify key points that constrain the improvement of sales productivity, and drive the product and research teams to build and implement sales tools. 3.Merchant Tool Development: Identify merchant needs and pain points, and promote optimization of merchant-side product capabilities to enhance online operational efficiency for merchants. 4.Project Management: Use project management methods to ensure effective execution of key business processes and product capabilities. Fully mobilize resources from strategy, product, and operation team to drive the franchise brand team in achieving business objectives.