美团HR Operations Expert (Workday)

Introduction to the job The HR People Ops team could be the best place to start your HR career journey. We are the 1st line to handle HR daily transactions and incoming employee, manager and HR questions cross Asia countries. As an PO intern, you can gain office soft/hard skills and HR knowledge by working with us and utilizing company resources. This is an energetic team with many experts of HR process and system where you can learn a lot and have fun! This job will let you have experience co-work with employees in different countries which can enhance your sense of diversity and embrace different culture. Role and responsibilities Co-work with People Ops Advisor and local HR to conduct the best services for our internal customers. We will need your creativity to think about the best way on how to tackle with administration work; at the meanwhile, you will be given flexibility and prompt support from the team whenever you need a help. Assist in People Operations daily, including prepare softcopy/hardcopy documents, communicate with related stakeholders and deliver the update from/to stakeholders. Manage personal materials and system administration, such as certificate with seal management and talent program system administration. Follow the people operations workflow to support the regular basis or ad-hoc report by request.

1、负责海外地区本地雇员及中国外派员工的人力运营工作，包括员工入职、离职、转正、调岗等流程管理，确保流程的高效执行； 2、参与人力运营方案、工作流程、服务标准等体系的制定，确保各项工作的合法合规、流程高效、员工体验良好，持续优化现有流程，提高运营效率; 3、收集并整理人力运营数据，分析运营效果，为管理层提供决策支持。通过数据分析，发现潜在问题，提出改进建议。 4、与海外各部门、中国总部以及外部合作伙伴保持密切沟通，确保人力运营工作的顺利推进。协调资源，解决跨部门合作中的问题和挑战。 OPS团队定位： 专注于海外地区人力运营，负责本地雇员及中国外派员工的高效流程管理、员工体验优化及合法合规执行。搭建人力运营方案、流程与服务标准，主导海外人力项目，为人力资源管理提供坚实支持。 Job Responsibilities: 1.Be responsible for the human resources operations of local employees in overseas regions and Chinese expatriate staff, including managing processes such as employee onboarding, offboarding, probation 2.completion, and job transfers, to ensure efficient execution of these procedures. 3.Participate in the formulation of human resources operation plans, workflows, service standards, and other systems to ensure the legality, compliance, efficiency of processes, and positive employee experiences. Continuously optimize existing processes to improve operational efficiency. 4.Collect and organize human resources operation data, analyze operational effectiveness, and provide decision support to management. Through data analysis, identify potential issues and propose improvement suggestions. 5.Maintain close communication with overseas departments, the Chinese headquarters, and external partners to ensure the smooth advancement of human resources operation work. Coordinate resources and resolve issues and challenges in cross-departmental collaboration. OPS Team Positioning: Focused on overseas human resources operations, responsible for managing the efficient processes, optimizing employee experiences, and ensuring legal compliance for both local employees and Chinese expatriate staff. Establishing human resources operation plans, workflows, and service standards, leading overseas human resources projects, and providing solid support for human resource management.

HR Policy Enablement & Governance: Develop, implement, and maintain comprehensive HR operations policies and SOPs that align with business goals and compliance requirements. Ensure HR policies are consistently applied across all business units. Regularly review work with relevant department and update HR policies to reflect changes in employment laws and best practices. HR Process Standardization & Optimization: Design, document, and continuously improve HR processes to enhance efficiency and compliance. Collaborate with cross-functional teams to ensure HR processes are well-integrated and operationally sound. Establish clear workflows and guidelines for employee lifecycle processes, including onboarding, offboarding, probation and internal mobility, etc.. Quality Controal & Employee Experience Ensure seamless execution of HR policies to improve employee experience and operational efficiency. Provide training and communication on policy updates and process changes to HR teams and managers. Conduct periodic audits to verify adherence to HR policies and recommend corrective actions where needed. Implement a quality audit framework to regularly assess HR operations, identify gaps, and drive continuous improvements.

人力资源政策制定与治理 • 制定、实施并维护与业务目标及合规要求相一致的人力资源运营政策及标准操作流程（SOP） • 确保各项人力资源政策在各业务单元的统一执行 • 协同相关部门定期审查政策内容，根据劳动法规更新及行业最佳实践进行动态优化 人力资源流程标准化与优化 • 设计、文档化并持续改进人力资源流程，提升运营效率与合规性 • 联合跨部门团队确保人力资源流程的系统集成与操作可行性 • 建立员工全生命周期管理标准化流程，包括但不限于入职、离职管理及内部调动等全流程 质量保证与员工体验提升 • 保障人力资源政策高效落地，优化员工体验与组织运营效能 • 面向HR团队及管理层开展政策更新与流程变更的培训宣导 • 执行定期合规审计，识别政策执行偏差并提出整改方案 • 构建质量评估体系，通过常态化运营诊断推动持续改进机制