美团HR Operations Manager 海外人力运营经理

HR Policy Enablement & Governance: Develop, implement, and maintain comprehensive HR operations policies and SOPs that align with business goals and compliance requirements. Ensure HR policies are consistently applied across all business units. Regularly review work with relevant department and update HR policies to reflect changes in employment laws and best practices. HR Process Standardization & Optimization: Design, document, and continuously improve HR processes to enhance efficiency and compliance. Collaborate with cross-functional teams to ensure HR processes are well-integrated and operationally sound. Establish clear workflows and guidelines for employee lifecycle processes, including onboarding, offboarding, probation and internal mobility, etc.. Quality Controal & Employee Experience Ensure seamless execution of HR policies to improve employee experience and operational efficiency. Provide training and communication on policy updates and process changes to HR teams and managers. Conduct periodic audits to verify adherence to HR policies and recommend corrective actions where needed. Implement a quality audit framework to regularly assess HR operations, identify gaps, and drive continuous improvements.

Process improvement: * Drives HR operation process definition, improvement, and gap analysis of current/future-state processes in partnership with key internal stakeholders; * Identifies process gaps along with a root cause analysis of issues and uses data to make fact-based decisions for process improvement; * Makes process design and development recommendations to standardize, improve, or redesign processes to meet business needs; * Works with cross functional teams to ensure the development of an efficient and scalable end to end process; * Coordinates with process owners and technology owners to define technology requirements to support the process deployment; * Obtains, creates and documents business requirements engaging multiple stakeholders; * Supports Process Owners in making business decisions relating to system implementation, modification, maintenance, etc. Project management: * Creates, manages, and drives regional/cross-country project plans and resources, executing them using appropriate tools and techniques; * Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring;

- Drive end-to-end recruitment and talent pipeline development in line with business plans, ensuring quality hires and strong job–talent fit. - Proactively identify and resolve employee relations issues, including cross-functional collaboration, communication, and team dynamics, to foster a positive and efficient work environment. - Partner with global HR teams to coordinate and execute onboarding programs, business exchanges, and professional training initiatives to enhance employee capabilities and business understanding. - Provide insights on local compensation and benefits trends, recommend optimizations, and help maintain market competitiveness while balancing flexibility and cost efficiency. - Collaborate with global HR to implement and continuously improve local HR and administrative policies and processes, ensuring compliance, efficiency, and alignment with business objectives. - Act as a strategic partner to regional or country leadership, providing professional support and recommendations in workforce planning, performance management, employee development, and incentive programs to achieve business goals. - Oversee and manage administrative operations, including office management, vendor coordination, procurement support, travel arrangements, and general administrative services to ensure smooth daily operations.

Introduction to the job The HR People Ops team could be the best place to start your HR career journey. We are the 1st line to handle HR daily transactions and incoming employee, manager and HR questions cross Asia countries. As an PO intern, you can gain office soft/hard skills and HR knowledge by working with us and utilizing company resources. This is an energetic team with many experts of HR process and system where you can learn a lot and have fun! This job will let you have experience co-work with employees in different countries which can enhance your sense of diversity and embrace different culture. Role and responsibilities Co-work with People Ops Advisor and local HR to conduct the best services for our internal customers. We will need your creativity to think about the best way on how to tackle with administration work; at the meanwhile, you will be given flexibility and prompt support from the team whenever you need a help. Assist in People Operations daily, including prepare softcopy/hardcopy documents, communicate with related stakeholders and deliver the update from/to stakeholders. Manage personal materials and system administration, such as certificate with seal management and talent program system administration. Follow the people operations workflow to support the regular basis or ad-hoc report by request.