美团HR Operations Manager 海外人力运营经理

1. Regional HR Operations Leadership • Lead HR operations across Spanish-speaking LATAM countries (e.g., Mexico, Colombia, Chile, Peru, Argentina, Costa Rica). • Own end-to-end HR operational processes, including employee lifecycle, employee inquiries, time off & attendance, benefits managements • Ensure consistent high service quality delivery and high employee experience. 2. Policies, Controls & Risk Management • Develop, maintain, and enforce HR operational policies, SOPs, and internal controls. • Monitor regulatory changes in Spanish-speaking LATAM and assess HR operational impact. • Support internal and external audits related to HR compliance. 3. HR Systems & Process Optimization • Own employee data governance, ensuring data accuracy and integrity across countries. • Drive standardization, automation, and continuous improvement of HR operational processes. • Partner with HRIT on system enhancements, integrations, and new country rollouts. 4. Vendor & Stakeholder Management • Manage relationships with external vendors (benefits brokers/vendors, HR service providers). • Define SLAs, monitor performance, and lead vendor optimization initiatives. • Act as a key operational partner to HRBPs, Talent, Total Rewards, Legal, and Finance teams etc. 5. Team Leadership & Capability Building • Lead, coach, and develop regional HR operations team members. • Build strong operational discipline, service mindset, and compliance awareness. • Provide subject-matter expertise and escalation support for complex employee cases.

We are seeking an experienced HR Operations expert with expertise in Workday to manage end-to-end HR system processes, including employee data maintenance, workflow configuration, and compliance reporting. This role requires strong analytical skills, familiarity with HRIS best practices, and the ability to collaborate across global HR and IT stakeholders.

Support EOR vendor management work by collecting, organizing, and consolidating vendor-related information across countries/regions.Assist in maintaining EOR vendor-related records and trackers, and support routine vendor follow-up.Support internal HR meeting coordination, including meeting organization, communication, and follow-up tracking.Assist in preparing meeting materials, summaries, progress updates, and internal documentation.Support global HR compliance-related work by collecting and organizing local employment practices, policy/process information, and internal reference materials.Support communication and follow-up with internal HR stakeholders to ensure timely and accurate information updates.Support basic data cleaning and analysis using Excel, including data checks, simple comparisons, and visualization when needed.Support documentation and knowledge management, including organizing files, maintaining records, and updating internal knowledge bases.Assist with other cross-region HR operations projects as needed.

岗位概述 Tesla 人力资源运营团队正在招聘 (高级)HR 运营专员。该岗位负责员工从入职到离职全流程的日常运营，核心工作包括入职办理、内部异动、离职办理、考勤与休假管理等。 你需要具备较强的组织协调能力、流程管理经验和细致严谨的工作习惯，在员工接触 HR 的关键节点上保障流程合规、准确、顺畅，持续提升员工服务体验。HR 运营团队为公司全体员工提供卓越的运营支持，欢迎加入我们，在高效交付 HR 服务的同时，与公司共同成长。 员工全流程运营管理：负责入职、内部转岗/晋升、离职等全流程执行，确保各环节准确合规、衔接顺畅。 考勤与休假管理：日常执行公司考勤制度；处理年假、病假、产假/陪产假、事假等各类休假申请；保证考勤数据准确合规；及时回复员工咨询。 流程优化与标准化：持续梳理并改进员工生命周期及考勤休假相关操作流程和制度文件，推动标准化，减少人工差错，提升效率。 员工档案与数据管理：准确维护、归档员工档案、劳动合同及人事变动材料；及时更新 HR 系统数据，确保信息完整、准确。 跨部门协作：与业务部门、薪酬福利、招聘、HRBP、法务、财务等团队密切配合，确保人事流程交接顺畅，跨部门问题及时解决。 合规执行与风险把控：确保 HR 日常操作符合当地劳动法律法规及公司制度；定期开展合规检查，识别并降低潜在风险。 员工服务体验：作为员工咨询 HR 事务的重要对接人，提供专业、高效、有温度的服务；主动收集反馈，持续改进关键服务环节。 数据分析与报表：定期汇总、分析考勤、休假及人员变动数据，输出管理报表，为 HR 管理层和业务决策提供支持。