美团Fulfillment Capacity Strategy Expert
任职要求
Basic Requirements: Bachelor’s degree or higher.
Experience: 3+ years of relevant experience in internet platform operations, strategy analysis, or the logistics and delivery industry. Candidates with experience in strategy operations or workforce management for O2O, on-demand delivery, e-commerce logistics, or ride-hailing platforms are preferred.
Core Competencies:
1. Data-Driven: Excellent data analysis skills and data sensitivity; proficient in using tools such as SQL to identify issues and validate strategies through data;
2. Logical and Systematic Thinking: C…工作职责
1. Be responsible for fulfillment capacity levels; design capacity models tailored to different stages of business development; set capacity targets based on order volume forecasts; and develop capacity growth and retention strategies; 2. Be responsible for the quality of fulfillment capacity; design capacity management rules in line with business development needs; develop solutions for issues such as rider attendance, equipment, order refusals, handling of delivery anomalies, and management of rider-initiated cancellation reasons; collaborate with relevant stakeholders to drive implementation of these solutions and establish a competitive advantage in capacity quality; 3. Be responsible for fulfillment costs; within the constraints of user experience, leverage strategies such as scheduling, pricing, and ETA coordination in conjunction with capacity models to improve delivery labor efficiency and optimize fulfillment costs; 4. Oversee operational activities supporting strategy implementation, such as market research, frontline engagement, and information coordination.
1.Analyze market trends, competitor landscape, pricing & promotion scheme, and customer needs to provide insights for commercial strategy. 2.Lead the regional commercial team to prepare for annual review & strategy workshop. Assist in ad-hoc material preparation for executive management reporting. Own the content for external market research 3.Collaborate closely with sales, finance, and various commercial platform teams, develop and implement commercial strategies, including but not limited to pricing, promotion, logistics+commercial integrated programs. Develop P&L simulation assess profitability and support in decision making. 4.Be the owner of pricing governance & P&L gatekeeper for customized pricing . 5.Monitor P&L status, be the gatekeeper for customized pricing request, regularly report findings in cost & pricing gaps and proposing improvements to enhance overall profitability of business. Support procurement team with insights and suggestions for major contract negotiation, securing most favorable terms for the company
You will support the design and optimization of fulfillment and logistics products, enabling seamless “store-as-warehouse” operations and reliable multi-tier delivery services—from next-day to instant. Key Responsibilities ● Help build in-store fulfillment tools for task assignment, packing verification, and handoff logging. ● Support product capabilities for multiple delivery modes (Day, Dawn, Instant), including option display, routing logic, and real-time tracking. ● Implement SLA monitoring and automated compensation features to enhance delivery transparency. ● Integrate internal WMS/TMS systems with external logistics partners to ensure accurate data flow across orders, inventory, and carriers. ● Observe frontline operations, gather feedback from fulfillment teams, and refine product usability and efficiency. 职位概述 您将参与 O2O超市履约与物流相关产品的设计与优化，支持“店仓一体”模式下的订单处理、拣货作业及多时效配送服务，保障履约链路稳定高效。 核心职责 ● 参与门店履约系统的功能设计，支持拣货任务下发、打包质检、交接记录等操作数字化； ● 协助构建多时效配送（次日达、黎明达、即时达）的产品能力，包括配送选项展示、调度规则、状态追踪等； ● 支持SLA监控与自动补偿机制的产品实现，提升履约透明度与用户信任； ● 对接内部WMS/TMS系统及外部物流平台，确保订单、库存、运力数据准确流转； ● 深入一线作业场景，收集运营反馈，持续优化产品易用性与执行效率。
Duties and Responsibilities • Create an inspiring team environment with an open communication culture. • Delegate tasks. • Oversee day-to-day operation. • Monitor team performance and report on metrics. • Discover training needs and provide coaching. • Listen to team members’ feedback and resolve any issues or conflicts. • Recognize high performance and reward accomplishments. • Be able to act proactively to ensure smooth team operations and effective collaboration. • Maintain good conditions of facility and utility. • Overall operation report for Daily, Weekky, Monthly and Yearly • Other task as assigned. Key Decisions • Initiate project improvement to enhance the process and team. • Manage mistake/error internal and external. • Discover training needs and provide coaching. • Internal allocate/sharing resource. • Escalate issues to tech team or who relevant (if any). • Complain from seller and customer must feedback within 24 hrs. Key performance indicators • Pick/Consolidate/sorting/Pack/Handover Productivity • Achieve target service level agreement(SLA) • Low complain from seller and customer. • Maintain backlog must not over 6 hours. • Employee turnover rate. • Manage WH cancellation rate must lower than the target. Dimensions • Manage and oversee 50 staffs per shift. • Manage Outbound volume 15,000 items per day (up to 50,000 items per shift / 200,000 items per day during Mega Campaign) • Manage internal and external cases (such as wrong pick , excess pick, Seller complain , Customer Complain) • Ensure great customer service at all levels.
•About the Role: You will be responsible for operating integrated “store-as-warehouse” fulfillment centers and managing multiple delivery models—including next-day, early-morning, and instant delivery—to ensure stable and timely order fulfillment. •Key Responsibilities: o Operate fulfillment centers within online supermarket, ensuring smooth picking, packing, and handoff processes. o Manage daily operations across multiple delivery modes and maintain service quality. o Establish basic operational standards and conduct routine quality checks. o Coordinate closely with logistics partners and store teams to improve on-time delivery and customer satisfaction.